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How a Small Guest Services Team Delivers Five-Star Service
January 10, 2018
Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE’s concierge...
FCS Computer Systems Raises Bar on Hotel Housekeeping Efficiency with Release of FCS Housekeeping V3.1
September 26, 2017
Industry leading housekeeping solution now available with enhanced features that further streamline staff efficiency while reducing operational costs....
If You Don’t Give Guests What They Want They’ll Go Elsewhere
September 11, 2017
How Hoteliers Can Increase Revenue & Satisfaction by Giving Guests What They Want When They Want It
By Pierre Boettner
The hotel shopping model is...
Local Measure Helps Canada’s Group Germain Hotels Double Guest Interaction, Personalize Service, and Cut Response Rates During Stays
July 18, 2017
Engaging Guests Directly at More than a Dozen Luxury Hotels Via Local Measure’s Social Intelligence Platform
New York and Montreal – July 18, 2017...
UniFocus Survey Shows Correlation Between Employee Engagement and Guest Satisfaction
July 11, 2017
Best Western Hotels & Resorts Partners with UniFocus to Learn Key Finding
DALLAS – July 11, 2017 – Best Western Hotels & Resorts has...
Callaway Gardens Implements Guestware
May 12, 2017
Seattle, WA – Guestware, the hotel industry’s most comprehensive and flexible Guest Experience Management software, has announced that Callaway...
Hotel Guest Satisfaction Plateaus as “Perks” Become Standard Expectations, J.D. Power Study Finds
July 13, 2016
COSTA MESA, Calif.: 13 July 2016 — As hotel guests increasingly come to expect amenities that used to be special perks, such as free Wi-Fi, complimentary...
TSA Solutions Helps IHG Hotels in Key U.S. Markets
November 3, 2015
Generate Upsell Revenues, Increase Guest Satisfaction & Motivate Front Office Teams
MINNEAPOLIS, MN — November 3, 2015 . . . Continuing...
Customer Experience Strategy for Hotels and How it can Generate More Revenues
April 15, 2015
By Ahmed Mahmoud
Customer experience as a concept is not alien to the hotel industry. Some might even suggest the hotel industry invented customer...
How Can Hotels Improve Guest Engagement? ZDirect Counts the Ways . . .
February 24, 2015
Asking guests to recall their experiences in their own words is an important first step towards boosting satisfaction, loyalty and revenues
Destinations Worldwide Struggle To Fire On All Cylinders
April 16, 2014
Some Serve Up Good Eats, Others Great Service, But All Travelers Agree That Hotel WiFi Is A ProblemAnalysis Of More Than Six Million Hotel Reviews Reveal First...
The New Service Recovery Paradox: Step it Up with Follow-up
April 3, 2014
The service recovery paradox is as simple as it is timeless: A dissatisfied guest who becomes satisfied is more loyal than the guest who never had a...